We aim to make the Platform and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Terms; and (iii) enter into binding Orders with us. In addition, only Orders with delivery addresses within the United Arab Emirates can currently be processed via the UAE Platform. Please refer to the Delivery section below. The Platform is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.
When you place an Order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, cash handling fees, taxes and duties where applicable.
Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Platform basket are not reserved until your Order is paid for. Where you first elect to pay for your Order via cash on delivery, we will send you a one-off SMS asking you to validate your election and confirm your account information prior to dispatch. Please click on the link contained in the SMS to complete this verification step. If you do not complete this step within 3 calendar days of the day on which we sent you the SMS, we will cancel your Order.
The Platform (or our Platform Call Centre) may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement.
Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you. Receipt of your Order will be acknowledged by email. However the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order. The Order once confirmed is deemed concluded in Dubai, United Arab Emirates.
We hope you enjoy the free gift which we may offer from time to time with purchases made on
We currently accept the following tender types for Orders placed on our Platform/through our Platform Call Centre: VISA, MASTERCARD, Paypal. Cash on delivery is permitted for Orders of up to AED 50,000. Cash on delivery is currently the only payment option available for Orders placed via our Website. An additional handling fee of AED 25 is payable for all cash payments to cover the cost to us of providing this service. This will be payable on delivery of your Order and will be added to your Order total.
Prices on the Platform are displayed in AED, SAR, KWD, BHD, OMR, QAR, USD and exclude any services you may elect to pair the purchase with, delivery costs, cash handling fees, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out. Where you purchase using a payment card denominated in a different currency to AED, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed. The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options.
Although we make every effort to ensure prices displayed on our Platform and in our communications are correct, errors may occur. If an error occurs and your Order:
- has already been processed, then we may at our discretion:
- cancel the Order (or part thereof), arrange for collection of the mis-priced item(s) from your original Order delivery address in the UAE and issue you a full refund including original Order delivery fees, taxes, cash handling fees and duties (if applicable);
- where the price you paid is lower than the actual price of the item, honour the price in your Order; or
- where the price you paid is higher than the actual price of the item, refund you the difference;
- has not yet been processed, then we will notify you as soon as possible and only process the Order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order (or part thereof) and refund your payment in full.
DELIVERY & COLLECTION OPTIONS
Orders may currently only be delivered to addresses within the United Arab Emirates. The Order delivery methods which are currently available are set out below. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back fequently to see if more options have become available.
General Delivery Conditions Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Platform or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement. Orders are delivered daily excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays. Please note the courier will make up to four phone calls to book the delivery time slot with you. And up to three attempts to deliver before your Order will be cancelled.
RETURNS AND REFUNDS
Ordinary Returns Subject to meeting the conditions set out in this Returns and Refund section, we offer a “no questions asked” returns policy which allows you to return delivered items to us for any reason up to 30 days from delivery of your Order. We will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges, cash handling fees, taxes and any duties): (i) to your original tender type if you paid by payment card or PayPal or (ii) by issuing you with an online credit for the Platform for Orders paid for via our cash on delivery service. Please note that for systems reasons, in order to receive an online credit, guest check out customers will need to create a Platform Account and register their details with us.
Damaged Goods/Incorrectly fulfilled Orders If an item in your Order is received damaged by you or is not what you ordered, then please arrange for return of the item to us using the Returns Process. The item must be returned in the same condition you received it in within 30 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties. Replacement may be available. Defective items may also benefit from a manufacturer’s defects warranty.
Please call us on +971 50 4448939 if you believe your goods have a manufacturing defect.
Returns Process: Items can be returned by arranging collection from your delivery address in the UAE by either: (i) contacting us by calling +971 50 4448939; or (ii) logging into the My Account/Order History section of the Platform.
Please note that we cannot arrange returns for items located outside the UAE.
General conditions applicable to Returns In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 30 days of Order receipt, unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents) accompanied by their original Order confirmation.
- Shoes must not have any sole or other damage.
- In their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached.
- Authenticity cards, where provided, should also be returned.
- Swimwear must have the original hygiene liner attached.
Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.
We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.
In addition to our 30 day returns policy, certain product items may benefit from a manufacturer’s warranty. Please call us on +971 50 4448939 if you believe your product has a manufacturing defect.
You may contact us at any time prior to your Order being marked as “Processed” on our online Order tracking system to cancel or change it. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the Returns process. We may cancel an Order where you elect to pay through cash on delivery but you do not complete the SMS verification step on the basis described in the Orders section above.
By placing an Order through our Platform, you acknowledge and agree that full liability for the products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns and Refunds section in relation to returning the products and refunding the price paid (where applicable).
INTELLECTUAL PROPERTY RIGHTS
Your use of the Platform and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our software, HTML or other code contained in the Platform. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Platform is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual Property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Platform. We have made every effort to ensure that the information on the Platform accurate and complete but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Platform or Content will be error free or that this Platform or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.
USER GENERATED CONTENT
By providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Platform is available to the public and therefore information you consider confidential should not be posted to this Platform.
THIRD PARTY SITES
Our Platform may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Platform or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
At the time of publication on our Platform, all product descriptions are believed to be accurate. We also strive to represent the products on our Platform as accurately as possible, however colours and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.
Except as otherwise provided in these Platform Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Platform membership, any Content, or any products purchased through the Platform.
Your use of the Platform is at your sole risk and it is provided on an "as is" and "as available" basis. We reserve the right to restrict or terminate your access to the Platform at any time. Save as required by law, we make no warranties that access to the Platform will be uninterrupted or error-free; that the Platform will be secure; that the Platform or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Platform, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Platform shall create any warranty of any kind.
Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Platform, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.
Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.
You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Platform and/or your breach of any representation, warranty, or other provision of the Platform Terms, including the use by third parties accessing the Platform using your account caused by your action or inaction.
You acknowledge and agree that these Platform Terms constitute the complete and exclusive agreement between us concerning your use of the Platform and any purchase by you of any items through the Platform, and supersede and govern all prior proposals, agreements, or other communications.
Nothing contained in these Platform Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
Any failure to exercise or any delay by either party in exercising its rights or remedies under these Platform Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.
If any provision of these Platform Terms is held to be illegal or unenforceable, the remaining Platform Terms (or parts thereof) will not be affected and will remain in full force and effect.
These Platform Terms are published in English.
DISPUTES AND GOVERNING LAW
These Platform Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising hereunder are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.